ENLAZÁ · WHATSAPP BUSINESS WITH AI
A number for your agent
Your AI agent can have its own WhatsApp.
Connect a work line to your agent while keeping your personal number separate. Enlazá lets the assistant read and reply through that WhatsApp Business account within the scope you authorize.
An “agent number” is a WhatsApp Business line you manage and dedicate to that use. Enlazá connects the number; it does not sell or supply telephone lines. You can keep using its app on your phone.
Three ways to get started
Turn a conversation into useful work.
Illustrative examples for conversations you have authorized. These are not customer results.
Coordinate appointments on a work line
Use a dedicated number to collect time preferences and draft confirmations. Confirming availability requires your calendar or scheduling tool.
What you get: A coordination list. Actually booking requires the agent to have authorized access to your calendar.
Review appointment requests on this line. Organize preferred dates and times and draft missing questions. Do not confirm availability without checking my calendar.
Keep project enquiries together
A separate line collects collaborator or customer questions without adding those conversations to your personal number.
What you get: A coordination report based on available messages, without assuming that work outside the chat has been completed.
Summarize this number’s enquiries by project. Identify the responsible person, mentioned date and pending decision. Prepare a report for me to review.
Ask you for a decision on WhatsApp
The agent can prepare a message for your personal number when your input is needed, following the recipient’s messaging rules.
What you get: A notification to review or send with authorization. Free-form text requires your personal number to have messaged the agent’s number within the last 24 hours.
When reviewing authorized messages, highlight decisions that need me and prepare a short notification for my personal number.
From an idea to your first task
- Prepare a phone line you control and its WhatsApp Business account. Decide whether it will handle customers, coordination or internal work.
- Connect it through Meta inside Enlazá and add Enlazá to your assistant. Specify the number it may use and the tasks it is authorized to perform.
- Try a real message and a bounded read. For automatic notifications, verify that the client supports MCP events and that its subscription is active.
Choose the workflow you need
A dedicated line helps separate work and personal conversations. Start by defining recipients, working hours and allowed tasks in your assistant. A connected number does not itself create an autonomous agent running around the clock: execution and additional tools depend on the host.
Common questions
Can I use a number I already have?
Yes, if you control the line and it meets the requirements for connection as WhatsApp Business. Complete Meta’s verification steps. The guide explains the connection; you do not need to buy a number from Enlazá.
Can the agent message my personal WhatsApp?
Yes, as an authorized recipient. The same messaging rules apply: an actual incoming message from you within 24 hours for free-form text, or an eligible approved template with consent where appropriate.
How do I keep it within scope?
Start with reading, define the actions you delegate and enable sending when needed. The assistant should check its permissions and ask for your input on decisions outside that scope. You can revoke access.