ENLAZÁ · WHATSAPP BUSINESS WITH AI
Small businesses
Fewer unfinished chats. More time for your business.
Customer questions, product photos and orders arrive on WhatsApp. Enlazá brings that context into Claude, ChatGPT or Grok so you can sort priorities, draft replies and keep serving customers from your phone.
Built for people managing their own WhatsApp Business: an independent shop, a small business or a solo professional. Start with one focused task and review the output before expanding your automation.
Three ways to get started
Turn a conversation into useful work.
Illustrative examples for conversations you have authorized. These are not customer results.
Organize shop orders
A customer types a product model and sends its colour in a photo. Your assistant can bring the available context together and flag missing details.
What you get: An organized order draft and a list of questions to resolve before replying.
Review today’s enquiries. List the product, variant, quantity and missing details. Do not invent stock levels or confirm orders.
Prepare a service quote
Measurements, reference photos and requirements often arrive in separate messages. Ask for a brief before preparing your proposal.
What you get: A job brief and a draft reply. You decide the price and commercial terms.
Summarize this quote request: the work, measurements, date and conditions. Separate confirmed details from questions we still need to ask.
Follow up on customer questions
Return to the authorized conversations available to your assistant and identify questions that still need a decision.
What you get: A prioritized list with suggested responses, clearly separated from messages actually sent.
Review these chats and suggest three priority follow-ups. Explain why each matters and draft the replies for my review.
From an idea to your first task
- Sign in to Enlazá and complete the Meta connection for your WhatsApp Business number. Your app stays on your phone.
- Connect your assistant and choose its permissions. Start with read access to organize available conversations.
- Try a prompt from this page. Check names, quantities and dates, then authorize a message when the reply is ready.
Choose the workflow you need
This fits a solo operator or small business that wants help inside its existing assistant. If you need agent assignment, contact-centre queues or a full CRM, evaluate those capabilities separately. Creating a task in another application also requires your assistant to have access to that application.
Common questions
Do I keep my WhatsApp Business app?
Yes. Enlazá adds a connection for your assistant, and you can revoke that access. You keep using WhatsApp Business on your phone.
Can it reply to everyone automatically?
You can authorize sending tasks within a scope you define. Acting when a message arrives requires a client that supports MCP events and an active subscription. Start with draft replies to establish how you want customers to be served.
What can it read and send?
Messages and available history, replies, reactions and photos, plus transcripts of supported voice notes in Spanish, Portuguese or English, using the configured audio language. Sending text and images needs the relevant permissions and an open 24-hour window after a contact message. Outside that window, use an eligible approved template with recipient opt-in and owner authorization.